FAQs
- Where is my order ?
You will receive an email once your order has been dispatched from our location which will contain your USPS Tracking Number. Please keep in mind that it may take USPS up to 48 business hours to provide tracking updates. If you see a "not found/error" message when attempting to track your package, please allow 48 business hours for an update to be shown. If you are not available to sign for your package when a delivery attempt is made, your package will be held at your local USPS Office until you request a redelivery or pick it up yourself.
- I have seen a product, but it no longer seems to be in stock
We understand how frustrating it is that the item you are you're totally in love with is currently out of stock. We continue to advertise these items as they're usually paired with another item. We often restock our hottest items and if that is not possible we replace them with a similar style. Please keep checking back on our site and Instagram page for any restock updates.
- Can I exchange an item?
No. Unfortunately, we do not offer exchanges. We only replace items if they are defective or damaged.(Bodysuits, swimwear, lingerie excluded)
- I no longer want the item, can I have a refund?
No, we do not offer refunds. All items are custom made and take ample amount of time to create so we will not be able to refund any purchases.
- Can I cancel my order?
No, we are very quick at processing orders to make sure that you receive yours as soon as possible. Once an order has been placed, we are unable cancel it.
- Why has my order been Cancelled?
Sometimes our items sell out very quickly due to such a high demand and on occasions an item you have ordered can suddenly become unavailable. We promise that these cases are rare. If an item in your order sells out, we will contact you within 48 hours to confirm the cancelation of your order. If your order contains additional items, we will dispatch the rest of your order and refund the out of stock item.
In other cases, if the billing information and shipping addresses cannot be verified through our merchant your order may be canceled. In this case, you will need to try replacing your order using an alternate payment method.
- What should I do if I receive an incorrect or faulty item?
We're sorry to hear that you've received an incorrect or faulty item. Please send us an email to (beautycaveexperience@gmail.com) within 24 hours of receiving your package with your order number and picture proof of both the incorrect/faulty item as well as the packing slip. Failure to report a faulty item within 24 hours of receiving your package will result in our inability to replace the item.
- What happens if I forget to use a discount code?
Once your order has been placed we will not make changes to your total as we are unable to manually add the discount. Please note that this discount may be used on your next order if the code is still valid.
- Why won't my discount code work ?
Have you entered the code correctly? Our codes are case sensitive, try copying and pasting the code into the Promo Code box just before checkout. Expiry Date: Please look at the terms and conditions of the discount code to make sure this offer is still valid. Eligible Items: From time to time we offer discount codes for selected items only and this will be stated in the terms and conditions of the discount code. Unique Codes: If you are lucky enough to receive a unique code from us, please note that it cannot be used in conjunction with any other discount code and the code can only be used once.
